As a wireless service operator, Osmozis must meet the requests of users and maximize the availability of its broadband infrastructure.

Osmozis provides direct support for users. Osmozis has a multilingual hotline.
From the first of April till the Septembre 30th : 7 days a week from 9am to 8pm including holidays.
And the rest of the year: from Monday till Friday from 9am to 7pm.

Phone number: (33) 4 67 58 40 83 Or 0811 46 28 50 (cost of a local call)

To allow cost-free technical support for Internet users from any nationality, we always call back the person on his/her personal phone.

You can also contact us at and we will call you back.

Osmozis ensure supervision of the equipments by notifying you of any malfunction 24 hours a day 7 days a week. In the event that a problem cannot be solved online, an Osmozis technician will be sent onsite in order to fix the issue, more or less quickly depending on the problem type.

In case of burglary, theft, vandalism on a site under video surveillance set up by Osmozis, our technicians will help you to facilitate the search for recorded sequences for example.

Following illegal acts or behavior using our Wireless Internet access, Osmozis provides any legal information as requested by the legal authorities as soon as possible.

Each customer has an online area which provides monitoring, reporting, billing and access cards availability.